Key Responsibilities
Customer Assistance: Handle customer calls, emails, or chats in a professional, timely, and efficient manner.
Issue Resolution: Address customer queries, concerns, and complaints with a patient and problem-solving approach.
Documentation: Maintain accurate, detailed records of customer interactions, feedback, and follow-up actions in the CRM system.
Product Knowledge: Stay updated on company products, services, and policies to provide accurate information to customers.
Job Requirements
Experience: 0–3 years of experience in a customer service, call center (Freshers with strong communication skills are welcome).
HSC/ Graduate Freshers can apply.