Customer Support Executive

● Customer Interaction: Handle customer inquiries via phone, email, and chat, providing timely and accurate information about products, orders, and policies.

● Order Management: Assist customers with order placement, tracking, and modifications, ensuring a smooth and efficient process.

● Product Knowledge: Maintain an in-depth understanding of our product range, including materials, designs, and spiritual significance, to provide informed recommendations.

● Issue Resolution: Address and resolve customer complaints or concerns with empathy and professionalism, aiming for first-contact resolution with the help of AI Chat Assistant.

● Returns & Exchanges: Manage return and exchange requests, coordinating with logistics teams to ensure timely processing.

● Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to enhancing our products and services.

● Collaboration: Work closely with the operations and logistics teams to ensure accurate order fulfillment and timely delivery.

● Documentation: Maintain detailed records of customer interactions and transactions for future reference and reporting.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Nandini West.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Nandini West
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.