Customer Support Executive

16,000 - 18,000 /month

Mswipe Technologies Private Limited

Jui Nagar, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Marathi

10th Pass and above

All genders

6 days working | Day Shift

Job Description

🚨 Hiring Alert – Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies 🚨

📍 Location: Juinagar

💼 Department: Helpdesk

👨‍💼 Position: Merchant Experience Advisor (Relationship Manager)

📅 Experience: 0–3 Years

🏢 Industry Preference: Fintech / Banking / Payments

🔹 Job Responsibilities:

• Handle merchant queries through calls, emails & WhatsApp

• Resolve issues related to POS machines, transactions & settlements

• Conduct welcome calls and guide merchants on product usage

• Follow up on complaints and ensure timely resolution

• Educate merchants about offers and campaigns

• Promote additional services (Upselling/Cross-selling)

• Maintain records of customer interactions and resolutions

🔹 Required Skills:

• Good communication skills in English & Hindi

• Customer handling and problem-solving skills

• Ability to manage high call volumes

• Basic knowledge of POS, UPI & digital payments

• CRM/Ticketing system knowledge is an added advantage

🎓 Eligibility:

• Minimum 10th Pass

• Age below 35 years

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 10th Pass and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jui Nagar, Mumbai.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Jui Nagar, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution along with 0-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹16,000-₹18,000 per month. This is a Full Time opportunity and has 20 openings available.