Here’s is JD for Customer Support Executive Role
📍 Location:
1.Juinagar , Navi Mumbai
2. Hebbal, Bangalore
💼 Department: Helpdesk
👨💼 Position: Merchant Experience Advisor (Relationship Manager)
📅 Experience: 0–3 Years
🏢 Industry Preference: Fintech / Banking / Payments
🔹 Job Responsibilities:
• Handle merchant queries through calls, emails & WhatsApp
• Resolve issues related to POS machines, transactions & settlements
• Conduct welcome calls and guide merchants on product usage
• Follow up on complaints and ensure timely resolution
• Educate merchants about offers and campaigns
• Promote additional services (Upselling/Cross-selling)
• Maintain records of customer interactions and resolutions
🔹 Required Skills:
• Good communication skills in English & Tamil
• Customer handling and problem-solving skills
• Ability to manage high call volumes
• Basic knowledge of POS, UPI & digital payments
• CRM/Ticketing system knowledge is an added advantage
🎓 Eligibility:
• Minimum 12th Pass
• Age below 35 years