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Customer Support Executive

salary 18,000 - 22,000 /month
company-logo
job companyMswipe Technologies Private Limited
job location Jui Nagar, Mumbai
job experience0 - 2 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Languages: Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Here’s is JD for Customer Support Executive Role

📍 Location:

1.Juinagar , Navi Mumbai

2. Hebbal, Bangalore

💼 Department: Helpdesk

👨‍💼 Position: Merchant Experience Advisor (Relationship Manager)

📅 Experience: 0–3 Years

🏢 Industry Preference: Fintech / Banking / Payments

🔹 Job Responsibilities:

• Handle merchant queries through calls, emails & WhatsApp

• Resolve issues related to POS machines, transactions & settlements

• Conduct welcome calls and guide merchants on product usage

• Follow up on complaints and ensure timely resolution

• Educate merchants about offers and campaigns

• Promote additional services (Upselling/Cross-selling)

• Maintain records of customer interactions and resolutions

🔹 Required Skills:

• Good communication skills in English & Tamil

• Customer handling and problem-solving skills

• Ability to manage high call volumes

• Basic knowledge of POS, UPI & digital payments

• CRM/Ticketing system knowledge is an added advantage

🎓 Eligibility:

• Minimum 12th Pass

• ⁠Age below 35 years

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹22,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Jui Nagar, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Executive job?
    Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Jui Nagar, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling, Query Resolution, Computer Knowledge, Communication skills

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 22000

Regional Languages

Tamil

English Proficiency

Yes

Contact Person

Sameer shaikh

Interview Address

Jui Nagar, Jui Nagar, Mumbai
Posted 4 hours ago
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