Customer Support Executive

14,500 - 20,500 /month*

Mohan Ram Global Management

Adalhatu Colony, Ranchi

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

15 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Meal, PF, Medical Benefits

Job Description

Job Summary:

A Customer Service Executive is responsible for managing customer interactions, resolving inquiries and complaints, and ensuring a positive customer experience. The role involves handling calls, emails, and chats while maintaining company standards and customer satisfaction.

Key Responsibilities:

Handle inbound and outbound customer calls professionally.
Respond to customer emails, chats, and social media inquiries.
Resolve customer complaints efficiently and courteously.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions in CRM systems.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the appropriate department when necessary.
Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
Assist in processing orders, returns, exchanges, or refunds.
Maintain confidentiality of customer information.

Required Skills and Qualifications:

High school diploma or bachelor’s degree (preferred).
Proven experience in customer service or call center role.
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Good listening skills and patience.
Ability to work in a team environment.
Basic computer knowledge and familiarity with CRM software.
Ability to handle pressure and multitask effectively.

Preferred Skills:

Experience with CRM tools (e.g., Salesforce, Zendesk).
Multilingual abilities.
Strong organizational skills.
Sales or upselling experience (optional but beneficial).

Key Competencies:

Customer-focused mindset
Professional attitude
Time management
Conflict resolution
Adaptability

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹14,500-₹20,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Adalhatu Colony, Ranchi.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 15 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Adalhatu Colony, Ranchi.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹14,500-₹20,500 per month. This is a Full Time job and has 15 openings.