Customer Support Executive

14,500 - 21,500 /month*

Mohan Ram Global Management

150 Feet Ring Road, Rajkot

₹3,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

job Title: Telecaller – Customer Support

Job Summary:

We are looking for a dedicated and customer-focused Telecaller to join our Customer Support team. The candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing product/service information, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner.
Respond to customer inquiries regarding products, services, or company policies.
Resolve customer complaints and provide appropriate solutions within the given timeframe.
Maintain accurate records of customer interactions and update the database.
Follow up with customers to ensure issue resolution and satisfaction.
Achieve daily/weekly/monthly call and performance targets.
Escalate complex issues to the concerned department when necessary.

Required Skills & Qualifications:

Minimum qualification: 12th Pass / Graduate (preferred).
Good communication skills (Hindi/English/Regional language as required).
Basic computer knowledge and familiarity with MS Office.
Strong problem-solving and interpersonal skills.
Ability to handle pressure and meet targets.
Prior experience in customer support or telecalling (preferred but not mandatory).

Working Conditions:

Full-time position
Rotational shifts (if applicable)
Office-based / Work from Home (as per company policy)

Salary & Benefits:

Fixed salary + performance incentives
Training provided
Career growth opportunities

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹14,500-₹21,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 150 Feet Ring Road, Rajkot.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in 150 Feet Ring Road, Rajkot.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹14,500-₹21,500 per month. This is a Full Time opportunity and has 10 openings available.