Customer Support Executive

Position Title: Customer Support Intern
Location: [Goregaon West]
Type: Internship (Full-time)
Stipend: [3-5k]

Company: CoutLoot Swipe – India’s first AI-powered video shopping app

About CoutLoot Swipe:

CoutLoot Swipe is India’s first video commerce platform where users can watch Instagram-style short videos, chat with sellers, and order directly from the app. Powered by AI, it enables sellers to create viral video ads and sell products at 0% commission. We're redefining e-commerce, and we want you to be a part of this movement!

Role Overview:

As a Customer Support Intern, you will assist in ensuring our customers receive timely, helpful, and friendly support. You’ll gain hands-on experience working with a dynamic support team, handling customer inquiries, and using industry-standard tools.

Key Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and professional manner

• Assist with order tracking, returns, refunds, and product information requests

• Document common issues and contribute to our knowledge base or FAQs

• Collaborate with logistics, product, and tech teams to resolve customer concerns

• Monitor customer feedback and suggest improvements to enhance the customer experience

• Support the team in maintaining high CSAT (Customer Satisfaction) scores

Requirements:

• Currently pursuing a degree in Business, Communications, Marketing, or related field

• Strong written and verbal communication skills

• Empathetic, patient, and customer-focused mindset

• Ability to multitask and work in a fast-paced environment

• Familiarity with eCommerce platforms or CRM tools is a plus

What You’ll Learn:

• Real-world customer support operations in a digital commerce environment

• Use of CRM software and helpdesk tools (e.g., Zendesk, Freshdesk)

• Problem-solving and communication strategies

• How cross-functional teams work together to ensure customer satisfaction

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹4000 - ₹5000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MJVS FASHION SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at MJVS FASHION SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.