A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 22,000 /month
Micro Access Private Limited
Yagnik Road, Rajkot
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to join our team at Micro Access Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Software & IT Services. The role offers an attractive in-hand salary of ₹20,000 - ₹22,000 and opportunities for growth.
Key Responsibilities:
· Co-ordinate with every customer support engineer regarding customer calls.
· Allocate or assign call to engineer and co-ordinate with both engineer as well as customer.
· Maintain ERP on Regular basis.
· Provide & collect price and cost estimate in response to the customer and vendors.
· Co-ordinate with customers and vendors related to requirements of necessary repairing and their cost.
· Provide outstanding customer service to improve customer satisfaction and build good relationship.
· Conduct quarterly visit for AMC customer.
· Identifying and resolving any urgent customer service queries.
· Assess the service needs of customer and co-ordinate with them.
· Provide prompt and accurate feedback to customers.
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals.
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.
High Demand
