Customer Support Executive

Job Title: Customer Support Executive – Mobile Application
Experience Required: 1–3 Years
Number of Positions: 2
Location: Noida, Sector 10
Employment Type: Full-Time
Department: Customer Support & Services

Overview

We are looking for a Customer Care Support Executive to assist mobile app users with queries, troubleshooting, and feature guidance. You will ensure timely resolutions, maintain high customer satisfaction, and collaborate with the tech team to enhance the user experience.

Key Responsibilities

• Handle customer queries via chat, email, and calls.

• Provide quick and accurate solutions to app-related issues.

• Troubleshoot login, payment, and performance problems; escalate complex issues when necessary.

• Document issues, feedback, and resolutions in the CRM system.

• Stay updated on app features and updates.
  

Required Skills

• Bachelor’s degree in IT, Business, Communication, or a related field.

• 1–3 years of experience in customer support (mobile app/software).

• Strong communication skills in English and Hindi.

• Basic knowledge of Android/iOS platforms and troubleshooting.

• Experience with CRM or ticketing tools.

• Strong problem-solving skills, patience, and empathy.
  

Preferred Skills

• Experience in application support.

• Familiarity with ERP or ticketing systems.

• Knowledge of app testing and bug reporting.

• Ability to manage multiple queries in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MARTVALLEY ONLINE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at MARTVALLEY ONLINE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.