A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 24,000 /month
Manoeuvre Education Private Limited
Vasai West, Mumbai
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
Job Summary
We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling students' and parents' queries, resolving issues, providing product/service information, and ensuring a positive students' and parents' experience.
Key Responsibilities
Handle students’ queries through phone calls, emails, WhatsApp, chat, or other support channels.
Understand students’ concerns and provide accurate and timely resolutions.
Follow up with students’to ensure issues are resolved satisfactorily.
Maintain accurate records of students’ interactions and complaints.
Coordinate with internal teams such as Sales, Operations, Accounts, and Technical Support when required.
Explain products, services, processes, and policies clearly.
Handle students’ and parents’complaints professionally and escalate complex issues when necessary.
Ensure timely response to customer requests and maintain service-quality standards.
Required Skills
Good verbal and written communication skills.
Good listening and problem-solving abilities.
Customer-oriented attitude with patience and empathy.
Basic computer knowledge and proficiency in MS Office/Google Workspace.
Ability to multitask and manage multiple customer interactions.
Good follow-up and coordination skills.
Ability to work effectively in a team.
