Customer Support Executive

We are seeking a UK Survey Process BPO Executive to be a part of our vibrant team. In this role, you will be responsible for managing inbound and outbound surveys, analyzing responses, and ensuring that our client’s requirements are met with accuracy and efficiency.

Key Responsibilities:

-Conduct surveys through inbound and outbound calls to gather market research data.

-Follow up with respondents to ensure complete and accurate survey data collection.

-Maintain up-to-date knowledge of the survey process and client guidelines.

-Provide excellent customer service and support during survey interactions.

-Analyze responses and provide feedback to the project team for reporting purposes.

-Ensure timely completion of assigned surveys and meet performance targets.

-Handle customer inquiries and resolve issues related to surveys.

-Maintain confidentiality and adhere to data protection policies.

Required Skills & Qualifications:

-Experience in a BPO or call center ,particularly in UK Lifestyle Survey

-Excellent communication skills in English (written and verbal).

-Strong attention to detail and ability to analyze data accurately.

-Ability to work in a fast-paced environment and meet deadlines.

-Proficient in using MS Office (Excel, Word) and survey tools.

-A positive attitude and strong work ethic.

Preferred Skills:

-Prior experience with UK-based clients.

-Knowledge of market research methodologies.

-Ability to work in a team-oriented environment.

Why Join Us:

-Competitive salary and performance-based incentives.

-Opportunities for career growth and advancement.

-Comprehensive training and continuous learning.

-A supportive work culture focused on employee well-being.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MAHE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at MAHE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.