Customer Support Executive

20,000 - 25,000 /month

Lords Mark Biotech Private Limited

Thane West, Thane

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Healthcare

Languages: Hindi, Marathi

12th Pass and above

Females Only

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

Customer Support Executive – Job Responsibilities

Answer customer inquiries regarding the company’s products and services in a timely and professional manner.
Process customer orders, transactions, and service requests accurately.
Resolve customer complaints and troubleshoot technical issues efficiently.
Provide detailed information about company offerings, policies, and procedures.
Collect, record, and analyse customer feedback to improve service quality.
Maintain proper documentation of customer interactions and follow up when required.
Ensure high levels of customer satisfaction through excellent service standards.

Required Skills

Good verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to handle customer complaints patiently and professionally.
Basic computer proficiency (MS Office, email handling, CRM software).
Multitasking and time-management skills.
Positive attitude and customer-focused mindset.

Qualifications

Bachelor’s degree in any discipline (preferred).
0–2 years of experience in customer service or a related field.
Freshers with good communication skills may also apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Thane West, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.