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Customer Support Executive

salary 20,000 - 25,000 /month
company-logo
job companyKsw Dynamics Private Limited
job location Mulund (West), Mumbai
job experience6 - 12 months Experience in Customer Support / TeleCaller
12 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Night Shift
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Job Description

We are looking for a Customer Support Executive to join our team at Ksw Dynamics Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to cutomer support. The role offers ₹20000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

  1. What is the eligibility criteria to apply for this Customer Support Executive job?
    Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Customer Support Executive job?
    Ans: This Customer Support Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Ksw Dynamics Private Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Support Executive role?
    Ans: There is an immediate opening of 12 Customer Support Executive at Ksw Dynamics Private Limited
  7. Who can apply for this job?
    Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Support Executive job?
    Ans: This Customer Support Executive job has Night Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 20000 - ₹ 25000

English Proficiency

Yes

Contact Person

Riya Pandey

Interview Address

Vibhuti Khand
Posted 12 hours ago
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