Customer Support Executive

17,000 - 22,000 /month

Kochar Infotech Limited

Manjalpur, Vadodara

1 - 3 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Customer Support Executive to join our team at Kochar Infotech Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15500 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹17,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Manjalpur, Vadodara.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Manjalpur, Vadodara.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution along with 1-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹17,000-₹22,000 per month. This is a Full Time opportunity and has 99 openings available.