A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 20,000 /month
Kbl Services Limited
Shanti Nagar, Bangalore
6 - 12 months Experience in Customer Support / TeleCaller
फुल टाइम
कॉन्ट्रैक्ट
As a Customer Support Associate, your primary responsibility will be to handle outbound calls, provide information, address customer inquiries, resolve issues, and ensure a positive customer experience. We are looking for multi-lingual candidates to join our organization and deliver results.
Key Responsibilities:
Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.
Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.
Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.
Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.
Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.
Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.
Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.
