Customer Support Executive

Job Title: Account Manager / Client Servicing Executive

Company: Kaleido Kraft Digital

Location: Indore, Madhya Pradesh

Job Type: Full Time · On-site

Salary: ₹8,000 – ₹13,000 per month

Experience: Fresher / 0–1 year

About Us

Kaleido Kraft Digital is a fast-growing digital marketing agency based in Indore. We work with brands across India and internationally — managing social media, content creation, personal branding, websites and Meta Ads. We are a small, ambitious team that moves fast, takes ownership and genuinely cares about the work we put out. We're looking for someone who fits that energy.

About the Role

As Account Manager, you are the bridge between Kaleido Kraft Digital and our clients. You own the client relationship — keeping clients informed, happy and on track — so our founders and creative team can focus on doing great work.

This is not a design role or a sales role. This is a communication and coordination role. If you are organised, reliable, great on WhatsApp and love keeping things moving — this is exactly for you.

What You Will Do

• Respond to client messages on WhatsApp and email promptly and professionally

• Follow up with clients on pending content approvals — politely but persistently

• Send payment reminders on schedule and track payment status across all clients

• Brief the design and video team on client requirements clearly and on time

• Follow up with freelancers on delivery deadlines and flag any delays early

• Maintain and update the internal task tracker daily

• Share content calendars with clients every month before the cycle begins

• Collect client feedback and communicate it clearly to the creative team

• Prepare basic monthly performance reports and share with clients

• Coordinate monthly review calls between founders and clients

• Onboard new clients — welcome them, explain the process, collect all brand assets

What We Are Looking For

Must Haves:

• Excellent written communication in English and Hindi

• Highly organised — can manage multiple clients simultaneously without dropping the ball

• Patient, professional and calm when clients are difficult or demanding

• Comfortable on WhatsApp voice and video calls with clients

• Quick learner — can pick up tools and processes fast

• Reliable — shows up, follows through, doesn't need to be chased

• Honest — flags problems early instead of hiding them

Good to Have:

• Basic understanding of social media and digital marketing

• Prior internship or experience in a client-facing or coordination role

• Familiarity with Google Sheets, Notion or any task management tool

• Background in Mass Communication, BBA, BMM or Marketing

You Do NOT Need:

• Design or video editing skills

• Sales experience

• Deep marketing knowledge

• Prior agency experience

What We Offer

• Salary: ₹8,000 – ₹13,000/month based on skill and attitude

• Direct mentorship from both founders — Sanidhya and Paridhi

• Front-row seat to how a real digital agency runs and scales

• Small team, flat hierarchy, zero politics — just good work

• Growth path into an Operations Head role as the agency scales

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.