Customer Support Executive

Job Title: Customer Service Agent Associate

Job Summary:

The Customer Service Agent Associate is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communicating with customers through phone, email, chat, or in person while maintaining professionalism and accuracy.

Key Responsibilities:

• Respond to customer questions, concerns, and complaints in a timely and polite manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues and escalate complex cases when necessary

• Maintain detailed and accurate records of customer interactions

• Follow company procedures and quality standards

• Work collaboratively with team members and other departments

• Handle customer feedback to help improve service quality

Required Skills & Qualifications:

• High school diploma or equivalent (associate degree preferred)

• Strong communication and listening skills

• Basic computer skills and ability to use customer service software

• Problem-solving and conflict-resolution abilities

• Patience, empathy, and a positive attitude

• Ability to work in a fast-paced environment

Preferred Skills:

• Previous customer service experience

• Multilingual abilities

• Familiarity with CRM systems

Work Environment:

• Office, call center, or remote setting

• May require flexible hours, including evenings or weekends

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.