Customer Support Executive

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing a seamless service experience. The ideal candidate is a strong communicator, problem solver, and passionate about helping people.

Key Responsibilities:

• Respond to customer inquiries via email, phone, live chat, or social media in a timely and professional manner

• Provide accurate, valid, and complete information by using the right tools and resources

• Resolve customer issues efficiently, ensuring high levels of customer satisfaction

• Document customer interactions, feedback, and solutions in internal systems

• Follow communication procedures, guidelines, and policies

• Escalate unresolved issues to the appropriate departments or supervisors

• Stay up to date with product knowledge, system changes, and process updates

• Assist with processing orders, forms, applications, and requests

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

• Proven customer support or client service experience preferred

• Excellent verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Tech-savvy and comfortable working with various software tools and platforms

• Strong problem-solving skills and attention to detail

• A positive attitude and a passion for delivering outstanding service

Preferred Skills:

• Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk)

• Familiarity with e-commerce, SaaS, or tech support environments

• Bilingual or multilingual skills are a plus

What We Offer:

• Competitive salary and benefits

• Opportunities for growth and advancement

• A supportive and collaborative work environment

• Training and development programs

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21500 per month + Incentives that depends on your interview. It's a Full Time job in Rajkot.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.