A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,500 - 21,500 /month*
Jfsi Jetfly Service India Private Limited
Ashok Colony, Siliguri
₹3,000 incentives included
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Customer Service Associate – Job Description
Job Summary
A Customer Service Associate is responsible for assisting customers by providing information about products and services, resolving complaints, processing orders, and ensuring a positive customer experience. The role requires strong communication skills, patience, and a customer-focused attitude.
Key Responsibilities
Greet and assist customers in person, over the phone, or via email/chat
Respond to customer inquiries about products, services, pricing, and policies
Resolve customer complaints in a professional and timely manner
Process orders, returns, exchanges, and refunds
Maintain accurate customer records and update databases
Escalate complex issues to supervisors when necessary
Provide product recommendations and support sales efforts
Follow company policies and customer service procedures
Required Skills & Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous customer service experience (preferred but not always required)
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Basic computer skills (MS Office, CRM systems)
Ability to work in a fast-paced environment
Friendly, patient, and professional attitude
Work Environment
Retail stores, call centers, offices, or remote settings
May require evening, weekend, or holiday shifts
High Demand
