Customer Support Executive

15,500 - 21,500 /month*

Jfsi Jetfly Service India Private Limited

Ashok Colony, Siliguri

₹3,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

15 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Customer Service Associate – Job Description

Job Summary

A Customer Service Associate is responsible for assisting customers by providing information about products and services, resolving complaints, processing orders, and ensuring a positive customer experience. The role requires strong communication skills, patience, and a customer-focused attitude.

Key Responsibilities

Greet and assist customers in person, over the phone, or via email/chat
Respond to customer inquiries about products, services, pricing, and policies
Resolve customer complaints in a professional and timely manner
Process orders, returns, exchanges, and refunds
Maintain accurate customer records and update databases
Escalate complex issues to supervisors when necessary
Provide product recommendations and support sales efforts
Follow company policies and customer service procedures

Required Skills & Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous customer service experience (preferred but not always required)
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Basic computer skills (MS Office, CRM systems)
Ability to work in a fast-paced environment
Friendly, patient, and professional attitude

Work Environment

Retail stores, call centers, offices, or remote settings
May require evening, weekend, or holiday shifts

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,500-₹21,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ashok Colony, Siliguri.
How many openings are available for this position?
Ans : There are 15 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Ashok Colony, Siliguri.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,500-₹21,500 per month. This is a Full Time opportunity and has 15 openings available.