Customer Support Executive

Job Overview:
We are seeking a friendly and efficient Customer Support Executive to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction across various channels such as phone, email, and chat.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Provide accurate information about products, services, and policies.

• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Collaborate with internal teams to improve the customer experience.

• Meet performance targets and maintain quality standards.

Qualifications:

• High school diploma or equivalent; a degree is a plus.

• Proven experience in customer support or a related role.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and a customer-oriented mindset.

• Ability to handle difficult situations with patience and professionalism.

• Proficiency with customer support software and tools is an advantage.

Skills:

• Active listening

• Empathy

• Multitasking

• Time management

• Attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹21500 per month + Incentives that depends on your interview. It's a Full Time job in Vijayawada.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.