Customer Support Executive

Job Summary:

We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing product/service information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain customer records by updating account information.

• Follow communication procedures, guidelines, and policies.

• Collaborate with other departments to resolve customer issues.

• Identify and escalate priority issues to the appropriate channels.

• Assist in onboarding and educating new customers about products or services.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven customer support experience or experience in a client-facing role.

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Familiarity with CRM systems and practices is a plus.

• Empathetic, patient, and positive attitude.

Preferred Qualifications:

• Experience in [industry-specific knowledge, e.g., e-commerce, tech support, banking, etc.].

• Bilingual or multilingual abilities are a plus.

• Proficiency in Microsoft Office and/or customer service software (e.g., Zendesk, Salesforce).

Benefits:

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for growth and development

• Friendly and inclusive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Allahabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.