Handle inbound customer calls, chats, and emails professionally.
Resolve customer queries regarding orders, delivery status, returns, cancellations, refunds, and payments.
Provide accurate product and policy information.
Escalate complex issues to the relevant team when required.
Maintain customer interaction records in CRM systems.
Achieve quality, productivity, and customer satisfaction (CSAT) targets.
Follow company policies, SOPs, and service level agreements (SLAs).
Build a positive customer experience by resolving issues efficiently.