Customer Support Executive

Key Roles & Responsibilities

• Handle customer queries and provide accurate information and appropriate resolutions.

• Assist customers with prepaid and postpaid service-related questions, requests, and concerns.

• Understand customer issues carefully and identify the most suitable solution.

• Guide customers through basic troubleshooting procedures to resolve service-related problems.

• Explain service features, procedures, and relevant information in a clear and understandable manner.

• Investigate customer concerns and provide step-by-step assistance wherever required.

• Resolve customer queries efficiently while maintaining a high standard of service quality.

• Handle customer complaints patiently and professionally.

• Record customer interactions, concerns, and resolutions accurately in the system.

• Update customer information and maintain proper documentation.

• Follow up on pending queries and ensure they are addressed within the expected timelines.

• Escalate complex issues to the appropriate department or technical support team.

• Coordinate with internal teams to ensure effective resolution of customer concerns.

• Follow company policies, standard operating procedures, and customer service guidelines.

• Maintain confidentiality while handling customer information.

• Meet established service quality and process compliance standards.

• Participate in training sessions to understand service procedures, systems, and troubleshooting guidelines.

Required Skills

• Good verbal communication skills.

• Ability to communicate professionally and clearly with customers.

• Strong listening and comprehension skills.

• Good problem-solving and troubleshooting abilities.

• Customer-focused approach with patience and a positive attitude.

• Basic computer knowledge and familiarity with office applications.

• Ability to maintain accurate records and update information in internal systems.

• Good interpersonal and coordination skills.

• Ability to handle multiple queries efficiently.

• Willingness to learn new systems, processes, and service procedures.

• Ability to work effectively in a team-oriented environment.

Eligibility

• Qualification: 12th pass and above.

• Experience: Freshers and experienced candidates can apply.

• Work Schedule: Comfortable working in 24/7 rotational shifts.

• Work Environment: Customer support / BPO process.

Work Overview

This role is focused on customer assistance, service troubleshooting, query resolution, documentation, and maintaining customer satisfaction. Candidates should be willing to learn process guidelines and provide consistent, professional support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.