Customer Support Executive

Job Title: Customer Support Executive – International Chat Process

Location: Airoli
Job Type: Full-Time
Shift: Night Shifts / Rotational Shifts (depending on process)
Experience: 0 – 3 years (Freshers can apply)

Salary: 20000 -30000 Inhand

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our International Chat Support team. The role involves resolving customer queries via live chat for international clients, ensuring excellent service standards and maintaining high customer satisfaction.

Key Responsibilities:

• Handle multiple customer chats simultaneously for international clients.

• Provide prompt and accurate responses to customer queries.

• Assist customers with order placements, product inquiries, billing issues, and technical support.

• Escalate unresolved issues to appropriate internal teams.

• Maintain thorough knowledge of products, services, and policies.

• Ensure a high level of professionalism and empathy in all interactions.

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.

Requirements:

• Excellent written communication skills in English.

• Typing speed of at least 30–35 WPM with high accuracy.

• Good analytical and problem-solving skills.

• Willingness to work in night shifts or rotational shifts.

• Basic computer proficiency (MS Office, web browsing).

• Prior experience in chat/email support is a plus.

Education:

• Minimum: HSC (12th Pass) or Graduate in any discipline.

Perks & Benefits:

• Attractive salary package with incentives.

• Transport facility (pickup & drop) for night shifts.

• Paid training and career growth opportunities.

• Friendly and professional work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., International Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at International Bpo
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.