A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
10,000 - 20,000 /month
Impact Infotech Private Limited
Thane (East), Thane
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Customer Support Executive – Voice Process
Job Description
We are hiring Customer Support Executives for a BPO Voice Process. The candidate will be responsible for handling customer calls, resolving queries, and providing excellent customer service.
Responsibilities
Handle inbound/outbound customer calls.
Understand customer queries and provide appropriate solutions.
Resolve customer complaints professionally.
Provide accurate information about products/services.
Maintain proper records of customer interactions.
Escalate complex issues to the concerned team.
Follow company policies, processes, and quality standards.
Achieve assigned customer service and performance targets.
Eligibility
Qualification: HSC / Graduate
Experience: Freshers & Experienced candidates can apply.
Excellent English communication skills.
Good listening and problem-solving skills.
Basic computer knowledge.
Customer-friendly and professional attitude.
Skills Required
Voice Process / Customer Service
Excellent Communication Skills
Active Listening
Problem Solving
Customer Handling
Basic Computer Knowledge
Ability to handle pressure and targets
Role Details
Designation: Customer Support Executive
Process: Voice Process
Industry: BPO / Customer Service
Employment Type: Full-Time
