Customer Support Executive

Position: Customer support

LocationBelapur

Experience:  (Freshers)

Employment Type: Full-time

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our Phone Banking team. The role involves interacting with customers over the phone to handle their banking queries, provide assistance, and offer relevant banking products and services.

Key Responsibilities:

• Provide accurate information regarding banking products, accounts, loans, and services.

• Assist customers with transactions, account details, and service requests.

• Cross-sell banking products and services based on customer needs.

• Ensure high levels of customer satisfaction and service quality.

• Adhere to compliance, process guidelines, and data security policies.

• Maintain call logs and update customer records accurately in the system.

• Work collaboratively with other teams to resolve customer issues efficiently.

Required Skills & Qualifications:

• Graduate in any discipline (Candidates pursuing graduation may also be considered).

• Excellent communication skills in English and local languages.

• Strong customer handling and problem-solving abilities.

• Basic understanding of banking products and services is an advantage.

• Ability to work in a fast-paced, target-driven environment.

• Proficiency in MS Office and computer applications.

Benefits:

• Attractive salary + performance incentives.

• Comprehensive training and career development opportunities.

• Employee-friendly work environment with growth potential.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.