Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously.

• Provide accurate information regarding banking products, accounts, loans, and services.

• Assist customers with transactions, account details, and service requests.

• Cross-sell banking products and services based on customer needs.

• Ensure high levels of customer satisfaction and service quality.

• Adhere to compliance, process guidelines, and data security policies.

• Maintain call logs and update customer records accurately in the system.

• Work collaboratively with other teams to resolve customer issues efficiently.

Required Skills & Qualifications:

• Graduate in any discipline (Candidates pursuing graduation may also be considered).

• Excellent communication skills in English and local languages.

• Strong customer handling and problem-solving abilities.

• Basic understanding of banking products and services is an advantage.

• Ability to work in a fast-paced, target-driven environment.

• Proficiency in MS Office and computer applications.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14500 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Impact Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 18 Customer Support Executive at Impact Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.