Customer Support Executive

10,000 - 13,600 /month

Iccs Digx Limited

Kotturpuram, Chennai

Freshers in Customer Support / TeleCaller

80 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are seeking dynamic and customer-oriented professionals to join our voice process team handling inbound customer support calls. The role involves resolving customer queries efficiently via phone, ensuring high satisfaction levels, and contributing to team KPIs in a fast-paced BPO environment. Ideal for freshers or those with basic customer service experience.

Key Responsibilities

· Answer inbound customer calls promptly, actively listening to concerns and providing accurate information on products/services.

· Resolve queries related to billing, account issues, technical support, order status, and general inquiries using CRM tools and knowledge base.

· Follow standard operating procedures (SOPs) to log calls, update customer records, and escalate complex issues to senior teams.

· Handle ideal call volume, Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.

Required Qualifications & Skills

· Diploma or Graduation in any stream

· Fluency in reading and speaking Tamil

Shift Timings, Off days and others

· Only 7 hours login daily

· Weekly 6 days working and 1 day rotational week off.

· 6 months once increment

NO Sales and NO Targets

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹13,500 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kotturpuram, Chennai.
How many openings are available for this position?
Ans : There are 80 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling.
Where is this job located?
Ans : This Customer Support Executive job is located in Kotturpuram, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹10,000-₹13,500 per month. This is a Full Time opportunity and has 80 openings available.