Customer Support Executive

International Customer Support Executive – Logistics ( Voice)

Process: International Logistics – Voice

Location: Candor Techspace, Sector 135, Noida

Work Mode: Work From Office

Shift: Rotational Shifts (5 Days Working)

Job Summary

We are hiring International Customer Support Executives for an international logistics voice process. The role involves handling global customer interactions, providing shipment and delivery-related support, resolving customer queries efficiently, and ensuring a high-quality customer experience while adhering to defined performance, quality, and compliance standards.

Key Responsibilities

Handle inbound international voice calls

Assist customers with shipment tracking, delivery status, delays, and service-related inquiries

Provide accurate information and effective resolutions as per process guidelines

Maintain professional communication and service quality standards

Document customer interactions and resolutions accurately in internal systems

Meet KPIs related to quality, productivity, attendance, and customer satisfaction

Adhere to data security, compliance, and company policies at all times

Eligibility Criteria

Undergraduates or Graduates are eligible

Strong verbal communication skills in English (C1 level required)

International voice or customer service experience preferred

Willingness to work in rotational shifts

Ability to work in a fast-paced, performance-driven environment

Salary Structure

Freshers

Graduate: INR 33,000 CTC (INR 28,000 In-hand)

Experienced Candidates

6–11 months: INR 35,000 CTC (INR 30,000 In-hand)

12–17 months: INR 37,000 CTC (INR 32,000 In-hand)

18–23 months: INR 38,000 CTC (INR 33,000 In-hand)

2+ years: INR 42,000 CTC (INR 37,000 In-hand)

Work Schedule and Benefits

Five working days per week

Rotational shifts

Both-side cab facility available (within hiring zone)

Work Location

Candor Techspace

Sector 135, Noida

Uttar Pradesh – 201304

How to Apply

Interested candidates may apply using the details below:

Contact Number: 8368039831

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.