Customer Support Executive

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our Domestic Voice Process. You will be responsible for handling inbound and/or outbound customer calls, resolving queries, providing information, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer calls in a professional manner.

• Understand customer queries and provide timely and effective resolutions.

• Maintain high customer satisfaction through excellent service.

• Record details of inquiries, comments, and complaints in CRM systems.

• Escalate complex issues to the appropriate department or supervisor.

• Meet performance benchmarks such as call handling time, quality, and customer satisfaction.

Required Skills and Qualifications:

• Minimum qualification: 10+2 / Graduate (any stream).

• Excellent verbal communication skills in [Primary Language – e.g., Hindi, English, Tamil, etc.].

• Good listening skills and ability to stay calm under pressure.

• Basic computer knowledge and typing skills.

• Freshers are welcome; experience in a similar role is a plus.

Preferred Qualifications (Optional):

• Experience in customer service, call centre, or BPO industry.

• Knowledge of CRM software or call centre tools.

• Multilingual proficiency is an added advantage.

Work Environment:

• Office-based / Hybrid / Work-from-home (as applicable).

• Fast-paced and performance-driven environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Hellowork Consultants Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Hellowork Consultants Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.