Customer Support Executive

About the Role:

We are looking for a compassionate, proactive, and service-driven Parent Support Executive to join our on-site team in Bangalore. In this role, you will be the primary point of contact for parents, ensuring a seamless experience throughout their journey with our online school. From handling everyday queries to supporting onboarding and engagement, you will play a critical role in nurturing trust and fostering long-term parent-school relationships.

Key Responsibilities:

• Serve as the first line of communication for parents regarding academics, scheduling, technical support, billing, and school policies.

• Respond to parent inquiries via calls, emails, and chat, ensuring timely and accurate resolution.

• Liaise with internal departments (academic teams, IT, finance, operations) to coordinate solutions to parent concerns.

• Maintain clear documentation of all parent interactions, complaints, and outcomes using CRM or ticketing systems.

• Guide parents through onboarding, helping them navigate digital platforms, class schedules, curriculum structure, and support resources.

• Educate parents on how to effectively use the school’s technology platforms and communication tools.

• Manage escalations with empathy and professionalism, aiming for first-contact resolution where possible.

• Share timely updates, reminders, and school announcements to keep parents well-informed and engaged.

• Support periodic parent feedback surveys and assist in preparing insights and recommendations for leadership.

• Participate in virtual PTMs, orientation sessions, and community-building activities to enhance parent engagement.

Required Skills & Attributes:

• Strong communication skills in English.

• High levels of empathy, patience, and diplomacy in handling diverse parent concerns.

• Excellent organizational skills with a strong attention to detail.

• Comfort with using CRM systems, school portals, video conferencing tools, and productivity software.

• Ability to manage high interaction volumes while maintaining a friendly, solution-oriented tone.

• Team-oriented, adaptable, and proactive in anticipating parent needs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., School Serv (india) Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at School Serv (india) Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.