Customer Support Executive

Gtech web solutions

Kolkata

Designation - Customer Support.

Key Responsibilities :

Communication: Interacting with customers via phone, email, chat, or social media to address their needs.

Problem Solving: Resolving customer issues, providing solutions, and escalating complex cases to appropriate departments.

Information: Providing accurate product and service information, and assisting customers in using features.

Record Keeping: Maintaining accurate records of customer interactions and transactions.

Feedback: Collecting customer feedback and reporting on trends and issues.

Essential Skills:

Communication: Excellent verbal and written communication skills.

Problem-Solving: Ability to effectively identify and resolve customer issues.

Customer Service: Strong interpersonal skills and a positive attitude.

Technical Skills: Ability to use customer relationship management (CRM) software and other tools.

Product Knowledge: A good understanding of the company's products and services. Graduation is mandatory. Sal - upto3lpa. , Hindi or English. Working Days -Monday to Saturday (11am-7pm)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GTECH SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at GTECH SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.