Customer Support Executive

Hiring: Customer Service Associate (Voice Process)

Are you a people person with a passion for helping others? Accenture BPO is looking for Customer Service Associate to join our team!

In this role, you'll be the first point of contact for our clients' customers, providing excellent support and resolving inquiries. If you're a strong communicator, a quick learner, and thrive in a fast-paced environment, we want to hear from you.

Overall Purpose of Job:

Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Strive and achieve SLA target and business outcome indicators defined by the client.

Job Title: Customer Service Associate

Job Location: Bangalore

Qualification: Any Graduate from Govt. recognized universities

Experience:

Minimum 1 year of international BPO work experience required.

Shift and Week-off: Rotational (24x7)

Joiners: Immediate

Salary and benefits:

Upto 40k in hand salary per month.

both side cab facility.

Responsibilities:

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool

Walk customers/ Provide navigational support on self service portal

Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Place outbound calls to customers when required in line with Client / Company guidelines

Work productively whilst maintaining exceptional call/data quality standards in line with targets

Contribute to the team through open and regular communication with peers / supervisors

Adhere to all company or departmental policies and procedures (personnel and operational)

Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

Maintain regular and punctual attendance in line with company policies and procedures

Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge and skills:

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

Good technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills

Typing speed – 50 words per minute

Nature of HR queries to be dealt with:

Provide recruitment and onboarding support to new employees

Updating personal records (Address, Name, emergency contact details) of the employees

Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.

Helping employees obtain their verification of employment

Helping hiring managers in the recruitment process

Manage employee grievance queries

Administer or change benefits, health plans, retirement plans, etc.

Personal Attributes:

Able to work on a flexible basis as determined by the business needs

Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focused

Results driven

High standards of Integrity

Attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GROWWTHX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at GROWWTHX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.