Customer Support Executive

Job Description:

Position : Customer Support Executive

Salary Range : Upto 3.5 LPA

Experience : 6months – 2years

Key Responsibilities

 Greet and assist customers in-store, over the phone, and via digital platforms.

 Handle customer inquiries related to Website Orders, Refund queries, Stock

availability and promotions.

 Manage sales transactions, billing, and returns/exchanges efficiently and accurately.

 Provide styling suggestions and guide customers in selecting suitable apparel.

 Address and resolve customer complaints in a professional and timely manner.

 Maintain customer records, feedback, and service logs for continuous improvement.

 Coordinate with inventory, sales, and warehouse teams for order fulfillment.

 Ensure store/desk area is clean, organized, and aligned with brand presentation

standards.

 Support loyalty programs, promotions, and after-sales services.

Skills & Competencies

 Strong communication (Hindi & English) and interpersonal skills.

 Customer-centric approach with problem-solving ability.

 Basic knowledge of retail sales and apparel products.

 Ability to multitask and remain calm under pressure.

 Familiarity with POS systems, billing, and CRM tools is an advantage.

 Good grooming and professional appearance to represent the brand.

Qualifications :

 Minimum Graduate (any stream) or equivalent diploma.

 Prior experience : (6 months – 2 years) in retail, customer service, or apparel sector

preferred.

Work Environment:

 Location: Corporate Head Office, Chennai

 Working Hours: 9am – 6pm (9 hours)

 Reports To: Customer Support Manager.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.