Customer Support Executive

CONTACT - hr Olivia 8100572834

We are looking for a Customer Support Executive to join our team at Globiva. Need excellent english communication ..

This role involves handling calls, providing exceptional customer support, and addressing quries and concerns related to BPO.

The role offers ₹14000 - ₹19000 (Fresher and experience both can apply) and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. 6 days working and 1 rotational week off.for female only morning and day shifts .for male rotational shifts.Age - 18 years to 32 years

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.