Customer Support Executive

Here's a professional and attractive job description you can use for a job post:

Customer Support Executive – Flipkart Voice Process

Location: Work from Office
Employment Type: Full-Time
Shift: Rotational Shifts

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for the Flipkart Voice Process. If you have excellent communication skills and enjoy helping customers, this is a great opportunity to build your career in the BPO industry.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries and complaints with a customer-first approach.

• Ensure high-quality service and customer satisfaction.

• Maintain accurate call records and update customer information.

• Coordinate with internal teams for timely issue resolution.

• Achieve performance targets related to quality, productivity, and attendance.

Eligibility Criteria:

• Minimum qualification: 12th Pass or above.

• 1–2 years of work experience in any domain.

• Excellent verbal communication skills in English and Hindi.

• Willingness to work in rotational shifts.

• Immediate joiners are preferred.

Salary & Benefits:

• CTC: ₹26,000 per month

• Take-Home Salary: ₹22,000 per month

• Attendance Bonus: ₹3,500 per month

• Performance Incentives: Up to ₹80,000 per month based on performance

• Career growth opportunities with a leading customer support organization.

Interview Process:

1. HR Screening

2. Versant Test (Level 5 mandatory)

3. Operations Round

4. Client Round (Final Selection)

If you're passionate about delivering exceptional customer service and want to work with one of India's leading e-commerce brands, apply now and kick-start your career with us!

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.