Customer Support Executive

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our clients. You will serve as the first point of contact and play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.

Maintain detailed records of customer interactions, transactions, feedback, and complaints.

Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.

Escalate complex or unresolved issues to higher-level support or relevant departments.

Provide accurate information about products/services, policies, and procedures.

Assist in identifying trends in customer issues and provide feedback for process or product improvements.

Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rates.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GLOBAL HYPE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at GLOBAL HYPE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.