Customer Support Executive

Job Title: Customer Support Executive – US Healthcare Billing

Location: Mindspace, Airoli (Onsite)

Experience: Fresher to 3 Years
 

Shift: 6 PM to 3 AM (US Shift)
 

Working Days: 5 days a week
 

CTC: ₹2.40 LPA
 

Take Home: ₹14,500 + ₹3000 Incentives
 

Night Allowance: ₹3,000

Transport: One-side cab provided

About the Role:

We are hiring enthusiastic candidates for the position of Customer Support Executive in the US Healthcare Billing domain. This role involves assisting US clients and patients regarding medical bills, insurance claims, payment statuses, and related queries.

Candidates will gain hands-on experience in one of the fastest-growing sectors—US Healthcare BPO.

Key Responsibilities:

• Handle inbound and outbound calls related to US medical billing, insurance, claims, and payment queries.

• Verify patient information, insurance details, and billing accuracy.

• Follow up with insurance companies to check claim status (A/R follow-up).

• Resolve denials by understanding denial codes and reprocessing claims if required.

• Maintain patient confidentiality (HIPAA compliance).

• Document call details accurately in the system.

• Provide excellent customer service while maintaining quality and productivity metrics.

Required Skills & Domain Knowledge:

✔ Good communication skills (English)
✔ Willingness to work in night shifts
✔ Basic understanding of:

• US Healthcare system

• Medical terminology

• Insurance types (Medicare, Medicaid, Commercial Insurance)

• RCM process (optional for freshers but preferred)
  ✔ Ability to handle sensitive financial and health-related information
  ✔ Strong attention to detail and documentation skills
  ✔ Freshers with good communication can apply; training will be provided

Qualifications Accepted:

BA, B.Com, BBA, BSc, BPharma, BBM, Undergraduates, Results Awaited & Dropouts.

Qualifications

BA, B.Com, BBA, BSC, BPHARMA,BBM/Undergraduate/Results Awaited/Dropouts.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Genzs Recruitment Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Genzs Recruitment Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.