Customer Support Executive

Job Description:

GD is primarily a B2B modelled company, collaborating with small/medium size laboratories, hospitals and similar medical institutions. This is a critical profile and shall have the key responsibilities assigned and monitored by the top management. The Associate/ Executive of GD’s Business Development Department is tasked with meeting prospective clients (or existing ones) in an assigned territory face to face, presenting and impressing upon the advantages of tying up with GD and close the transaction.

The opportunity is significant specifically for fresher or profiles with limited experience. There is a big scope of learning to become an ace profile in the industry.

The JD can be wider in scope based on how much the candidate can bite n chew, but shall broadly be as under:

· Guide new customers through a seamless on boarding process.

· Conduct product training and demonstrations for customers.

· Respond promptly to customer inquiries and troubleshoot issues.

· Build strong customer relationships and understand their needs.

· Gather and communicate valuable customer feedback to improve products.

· Maintain accurate records of interactions and progress in the CRM system.

· Collaborate with sales, customer success, and product teams.

· Stay updated on company products and industry best practices.

· Efficiently manage multiple priorities and meet deadlines.

· Demonstrate patience, empathy, and a customer-centric approach.

Job Type: Full-time

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GENERAL DIAGNOSTICS INTERNATIONAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at GENERAL DIAGNOSTICS INTERNATIONAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.