Customer Support Executive

Job Summary:

We are looking for a Premium Customer Care Executive with experience in the logistics industry. The candidate will be responsible for handling premium customer queries, managing shipment-related concerns, resolving escalations, and ensuring excellent customer service.

Key Responsibilities:

Handle queries and requests from premium customers through calls and emails.

Manage shipment tracking, delivery updates, and logistics-related concerns.

Resolve customer complaints and escalations within defined timelines.

Coordinate with internal operations and logistics teams for timely resolution.

Provide proactive updates to premium customers regarding shipment delays and service issues.

Maintain customer records, MIS reports, and service-related data.

Ensure adherence to defined SLAs, TATs, and customer satisfaction standards.

Build and maintain strong relationships with premium customers.

Required Skills & Qualifications:

3–6 years of experience in Customer Care / Customer Support.

Prior experience in the logistics industry.

Experience handling premium or high-priority customers.

Good verbal and written communication skills.

Basic working knowledge of MS Excel.

Good problem-solving and escalation management skills.

Experience in blended processes (Voice & Non-Voice).

Strong coordination and customer relationship management skills.

Preferred Candidate Profile:

Candidates from logistics, courier, freight forwarding, supply chain, or transportation companies will be preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.