A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 35,000 /month
Fastline Recruitment Services
Mansarovar, Jaipur
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a customer-focused and confident Voice Support Executive to handle customer interactions over calls. The ideal candidate should have good communication skills, a positive attitude, and the ability to understand and resolve customer queries efficiently.
Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer queries, concerns, and requirements.
Provide accurate information and appropriate solutions to customers.
Resolve customer issues within the defined timelines and processes.
Maintain a polite, professional, and customer-friendly approach during every interaction.
Escalate complex or unresolved issues to the appropriate team.
Maintain accurate records of customer interactions and update the CRM/system.
Follow company policies, processes, quality standards, and call-handling guidelines.
Meet defined productivity, quality, and customer satisfaction targets.
Follow up with customers wherever required.
Ensure a positive customer experience throughout the interaction.
Requirements
Excellent verbal communication skills.
Good listening and comprehension skills.
Basic computer knowledge and ability to work with CRM/tools.
Ability to communicate clearly and professionally.
Good problem-solving and customer-handling skills.
Comfortable working in a target-driven environment.
Willingness to work in rotational shifts, if required.
Freshers are welcome to apply.
Preferred Skills
Customer service orientation.
Patience and ability to handle difficult conversations.
Good interpersonal skills.
Ability to multitask.
Strong attention to detail.
Positive attitude and willingness to learn.
High Demand
