Customer Support Technical Sales Executive

We are looking for a Technical Sales Executive to join our team at Teleperformance to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 40,000 - ₹ 46,000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Address customer queries, resolve concerns and manage complaints.
• Keep records of customer interactions and follow up when required.
• Provide customers with accurate information to help resolve their issues.
• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Rotational shift.

*JD FOR TECH CS*

*Job Title: Customer Service / Sales Executive – Tech CS Process (Work From Office)*

Company: Teleperformance

Location: Jaipur

Employment Type: Full-Time

Process: Tech CS Process (Blended – Voice, Chat & Email)

*About the Company*

Teleperformance is a global leader in customer experience management and digital business services, supporting the world’s leading brands through innovative solutions, advanced technology, and high-quality customer support.

*Role Overview*

We are hiring Technical Support Sales Executives for our Tech CS Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.

Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.

*Key Responsibilities*

Handle inbound and outbound customer interactions via calls, chat, and email

Understand customer concerns and provide accurate technical solutions

Drive sales through upselling and cross-selling during interactions

Deliver high customer satisfaction while achieving sales targets

Maintain proper documentation of customer interactions

Meet KPIs such as CSAT, Quality, Productivity, and Sales

Follow company policies, quality standards, and compliance guidelines

*Eligibility Criteria*

Education: Graduation is mandatory

Experience:

Minimum 1+ year of experience in Customer Service/ Technical Support / Sales

International BPO experience preferred

*Skills Required:*

Excellent verbal and written communication skills in English

Strong customer handling and sales skills

Basic technical troubleshooting knowledge

Ability to work in a fast-paced environment

*Work Schedule*

Rotational shifts (24x7)

Rotational week-offs

5 days working

*Compensation & Benefits (Monthly)*

1-1.5 Year Experience: 42K package = CTC+ PLI+ Statutory Bonus

1.5 – 2 Years Experience: 44K package = CTC+ PLI+ Statutory Bonus

2+ Years Experience: 46K package= CTC+ PLI+ Statutory Bonus

Statutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy

Paid Leaves: 2.16 leaves per month

Cab Facility: Partially paid cabs available for night shifts (9:30 PM – 6:00 AM)

*Training & Career Growth*

3 months of paid training

Certification round after training completion

Opportunity to apply for Internal Job Posting (IJP) after 9 months

*Additional Benefits*

10-days Hotel stay for outstation candidates (dual occupancy sharing)

Travel tickets and hotel arrangements will be organized by the company

No reimbursement for personal travel will be catered

No leaves permitted during the first 3 months of training

*Rehire case*

In case of a negative rehire status, your joining may be subject to cancellation.

Payment of previous Full and Final (FNF) amount will be mandatory

If rejoining within 6 months of your Last working day, your salary will be determined as per policy- the lower of your previous or new salary

*Interview Process*

HR Round

Halo AI Assmt

Operations Round

Joining

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.