Customer Support Executive

Revenue management responsibilities

• Forecasting: Analyze historical data, market trends, and events to forecast demand and create a rolling demand calendar.

• Pricing: Develop and implement dynamic pricing strategies for different market segments, channels, and seasons to maximize revenue.

• Inventory Management: Manage room inventory across all distribution channels, balancing direct bookings with third-party platforms.

• Reporting and Analysis: Track daily pick-up, conduct competitive benchmark studies, and provide weekly and monthly performance reports with recommendations for improvement.

• Strategy: Collaborate with sales and marketing to align strategies and develop promotional campaigns.

• Budgeting: Support the annual revenue budget process and set departmental goals. 

Reservation responsibilities

• System Management: Oversee and audit the reservations department's operations, ensuring systems are configured correctly and working to full capacity.

• Data Quality: Regularly check the quality of data being entered into reservation systems.

• Website Management: Ensure the hotel's website booking process is up-to-date and functional.

• Team Training: Ensure hotel personnel are competent in using all reservation and revenue management systems.

• Guest Support: Handle reservation requests and manage booking information accurately, often requiring direct guest and travel agent interaction. 

Required skills

• Strong analytical and data interpretation skills

• Strategic thinking and planning

• Proficiency with revenue management systems and software

• Excellent communication and collaboration abilities

• Knowledge of hospitality market trends and competitive landscape 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Equifyrealty.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Equifyrealty
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.