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Customer Support Executive

salary 18,500 - 28,500 /month
company-logo
job companyEpicenter
job location Bhayander (East), Mumbai
job experience0 - 3 years Experience in Customer Support / TeleCaller
99 Openings
full_time फुल टाइम

आवश्यक स्किल्स

International Calling
Query Resolution

जॉब हाइलाइट्स

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Cab, Insurance, PF, Medical Benefits

जॉब डिस्क्रिप्शन

We are looking for a Customer Support Executive to join our team at Epicenter. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,500 - ₹28,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

अन्य डिटेल्स

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹18,500-₹28,500 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Bhayander (East), Mumbai.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 99 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Executive, you will work on skills like International Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Bhayander (East), Mumbai.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like International Calling, Query Resolution with 0-3 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,500-₹28,500 per month. This is a Full Time job and has 99 openings.
Candidates can call HR for more info.
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अन्य डिटेल्स

Incentives

No

No. Of Working Days

5

Benefits

Cab, Insurance, PF, Medical Benefits

Skills Required

International Calling, Query Resolution

Shift

Night

Contract Job

No

Salary

₹ 18500 - ₹ 28500

English Proficiency

Yes

संपर्क व्यक्ति

HR Manager Rohit
Posted a day ago
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