The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.

Roles and Responsibilities

·         Associate will be responsible for handling incoming and outbound calls from customers/Patients.

·         Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

·         Associate must reply to those queries in a set format.

·         Responsible to book the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

1.      Good communications skills

2.      Ability to listen proactively

3.      Problem solving skills

4.      Ability to handle work well and maintain quality

Qualifications/Other Requirements

1.      Any Graduate

2.      Should be fluent in English/Gujrati & Hindi

3.      Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also).

•• •No night shifts for female.

Designation: Customer Support executive

Salary: 18,000/-   - 20000/-  CTC Benefits:

·         Provident fund (PF) and ESI

Paid leaves
Workdaysperweek:6days(Rotational week off)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Elevate X Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Elevate X Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.