Customer Support Executive

20,000 - 26,000 /month

Elevate X Solutions

Sector 18 Gurgaon, Gurgaon

0 - 5 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Title: Customer Support Executive — Quick Commerce

Location: Udyog Vihar, Gurugram

Employment Type: Full-time, 6 days a week

Work Model: Chat-first (80% chat, 20% voice calls)

Experience: Freshers / Graduates welcome

Age Limit: Up to 35 years

Compensation: ₹24,000 per month (in-hand). No PF.

About the Role

We are hiring customer-focused individuals to join our Quick Commerce support team. You will handle customer inquiries primarily via chat, with occasional phone follow-ups. This is an excellent opportunity for fresh graduates who communicate clearly in English and want to grow in a fast-paced e-commerce environment.

Key Responsibilities

- Respond to customer queries and issues via chat (approximately 80% of the time) with prompt, accurate, and professional replies.

- Handle voice calls for escalations or complex issues (approximately 20% of the time).

- Resolve order-related concerns such as delivery status, cancellations, returns, refunds, and product information.

- Coordinate with operations, logistics, and field teams to ensure timely resolution.

- Log and track issues in the CRM/ticketing system; update records with relevant details.

- Escalate unresolved or high-priority issues to supervisors in a timely manner.

- Maintain quality standards and meet individual KPIs for response time, resolution rate, and customer satisfaction.

- Participate in training, feedback sessions, and continuous improvement initiatives.

Candidate Profile

- Education: Graduate (UG) or equivalent. Freshers are encouraged to apply.

- Communication: Excellent, clear spoken and written English. Strong typing and chat etiquette.

- Attitude: Customer-first mindset, patient, empathetic, and able to work under pressure.

- Skills: Good problem-solving ability, basic computer literacy, comfort using chat/CRM tools.

- Availability: Must be able to work six days a week and flexible shifts if required.

- Age: Candidates up to 35 years old.

- Location: Willing to commute to Udyog Vihar, Gurugram.

What We Offer

- Fixed in-hand salary of ₹24,000 per month.

- Hands-on experience in a fast-moving e-commerce environment.

- Structured training and clear career progression opportunities.

Important Note

- This role provides an in-hand salary only; no Provident Fund (PF) contributions will be provided.

Regards,
Mandvi
HR Recruiter.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹26,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector 18 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹26,000 per month. This is a Full Time opportunity and has 10 openings available.