Customer Support Executive

A Guest Relations Executive (GRE) is primarily responsible for ensuring positive guest experiences and maintaining high levels of customer satisfaction. Their duties include greeting guests, addressing inquiries, handling complaints, and coordinating with other departments to meet guest needs. GREs also play a key role in promoting hotel services and amenities. 

Key Responsibilities of a GRE:

• Guest Interaction & Service:

  • Greeting guests upon arrival and assisting with check-in/check-out processes. 

  • Providing information about hotel services, amenities, and local attractions. 

  • Addressing guest inquiries and resolving complaints professionally. 

  • Anticipating guest needs and building rapport. 

  • Offering assistance with special requests (e.g., extra towels, transportation). 

• Operational Efficiency:

  • Coordinating with housekeeping for room readiness. 

  • Maintaining guest folios and records. 

  • Assisting with basic cashier activities when required. 

• Promoting Services:

  • Providing information about hotel services and amenities. 

  • Promoting the surrounding area and local attractions. 

• Communication & Collaboration:

  • Communicating effectively with all departments to ensure guest satisfaction. 

  • Maintaining clear and concise communication with guests. 

  • Escalating guest complaints or issues to the appropriate personnel when needed. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., EDIFYING MANAGEMENT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at EDIFYING MANAGEMENT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.