Customer Support Executive

Job Title: Transfer Agent – Outbound Calls (US Shift)

Role Summary:
We are seeking a proactive and energetic Transfer Agent to join our outbound team. Your primary responsibility will be to connect with potential customers (parents), verify Right Party Contact (RPC), and seamlessly transfer the call to the next available academic counselor. No sales pitch or product explanation is required.

Key Responsibilities:
• Make outbound calls to potential leads (parents) during U.S. working hours.
• Identify and verify the Right Party Contact (parent).
• Transfer the verified call to the available academic counselor in real-time.
• Maintain call quality standards and adhere to transfer protocols.
• Update call status and disposition accurately in the CRM/system.
• Coordinate with counselors and report any call-related issues to the TL.

Required Skills & Qualifications:
• Freshers with basic spoken English and communication skills.
• Comfortable with night shifts (US Shift: 9:00 PM – 6:00 AM IST).
• Willingness to work 6 days a week (Mon–Sat).
• Prior calling/BPO experience preferred but not mandatory.
• Basic knowledge of computer systems and call-handling software is an advantage.

What We Offer:
• Fixed monthly salary with attendance incentives.
• On-the-job training and growth opportunities.
• Supportive team environment.
• Opportunity to work in a high-energy, fast-paced US process.

Location: Vasai (W) 5 mins walking distance from Railway Station
Shift Timing: 9:00 PM to 6:00 AM IST
Working Days: Monday to Saturday
Job Type: Full-Time | Night Shift

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., DOUBTX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at DOUBTX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.