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Customer Support Executive

salary 16,000 - 22,000 /month
company-logo
job companyDigitide
job location Pocharam, Hyderabad
job experience0 - 3 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Rotational Shift
star
Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Customer Support Executive to join our team at Digitide. The role offers ₹ 16,000 - ₹ 22,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-3 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹16,000-₹22,000 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Pocharam, Hyderabad.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 50 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Pocharam, Hyderabad.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 0-3 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹22,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Domestic Calling, Query Resolution, voice process

Shift

Rotational

Contract Job

No

Salary

₹ 16000 - ₹ 22000

Regional Languages

Hindi

Contact Person

Arashdeep Kaur

Interview Address

, Pocharam, Hyderabad
Posted 2 days ago
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